Terms and Conditions
By visiting our website you are accepting and consenting to our Terms and Conditions.
GENERAL INFO
All prices are final. Prices are correct at the time of publishing and are in EURO.
Product prices are subject to change at any time. The price you pay is the price of the product at the time of ordering.
SECURITY
Your safety is guaranteed because Dekanius.com uses the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
All customer information will be treated as strictly private.
You will not receive any emails from third parties.
We do not send random marketing emails to personal email addresses.
GUARANTEE DISCRETION
Shipment from our store is packed in unmarked cardboard boxes or bubble envelope. Package delivery ensures maximum discretion. It doesn't appear on any message about the content. There is no possibility that a third person became aware of what is in the package. We respect your privacy.
COMFORTABLE AND FAST DELIVERY
Standard time for orders is 24 hours. If the order was made on a day off from work (Saturday, Sunday and holidays), or the day before a holiday, will be completed in the first working day. The products we send through the Royal Mail, priority mail only to ensure the fastest delivery and the highest level of safety
If you do not receive your order after 14 days, please contact us.
FREE WORLDWIDE DELIVERY AND PACKING!
We offer free delivery and packing to all our customers.
DELIVERY OUTSIDE THE UK, EU
We offer free worldwide delivery to all orders .
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Dekanius.com is not responsible for them.
We will choose the most effective method of delivery based on the value of your order and the delivery country, the content, the cost to us of delivery and getting your order to you safely and as fast as possible.
RETURNS & REFUNDS
Our returns policy is in accordance with the Consumer Protection.
We will provide a full product refund within 30 days of your notice. You are responsible for ensuring that goods returned must be received in as new condition with all seals intact and the product unused.
Goods must be returned complete including all packaging. If any item are missing when received then the product is deemed incomplete and will be returned to you.
Carriage costs for dispatch and returning the Goods are your responsibility. The Goods remain your responsibility during transit and until signed for by us. All goods must be returned within 14 days of delivery. Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
If you would like to cancell your order before it has been dispatched, please contact us ASAP. We will contact you within 5 working days to process the refund.
If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 14 working days of your order beginning with the day after the day on which you receive the goods.
OTHERS
The products we sell not licensed medicines and are generally considered safe.
Statements in this website have not necessarily been evaluated and should not be considered as medical advice. These products are not intended to diagnose, treat, cure or prevent any illness or disease. For diagnosis or treatment consult your physician. Use products in moderation and watch for allergic reactions.
If you are taking any other medication, are suffering from a medical condition and are at all concerned about any of the advice or ingredients consult your doctor before using any products on our website.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint you wish to make please contact us.
Dekanius
